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Overview Join Ken Blanchard—a pioneer in the leadership space—as he shares his insights on servant leadership. Syllabus Introduction 1. Servant Leadership

Overview Develop the resilience you need to lead your team and your business to better results. Syllabus Creating a Leadership Edge 1. Developing Resilience as a Leader 2. Creating a Thriving Team 3. Enhancing Business Resilience Conclusion

Overview Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions. Syllabus Introduction 1. Handling an Abusive Customer 2. Examples of How to Handle an Abusive Customer

Overview Get career advice from a real “wise guy.” One of the world’s leading corporate evangelists, Guy Kawasaki, talks about how he built his career. Syllabus 1. The Shaka of Life 2. Learning in and out of the Classroom 3. Decisions That Shape Your Life 4. Lemons to Lemonade 5. Truth or Dare 6. Evangelist: …

Guy Kawasaki on Turning Life Wisdom into Business Success Read More »

Overview Get leadership lessons that illuminate challenges and solutions from top CEOs and companies around the world. Syllabus Introduction 1. Leadership Stories (Jan-Mar 2018) 2. Leadership Stories (Apr-Jun 2018) 3. Leadership Stories (Jul-Sep 2018) 4. Leadership Stories (Oct-Dec 2018)

Overview Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty. Syllabus Introduction 1. Outstanding Customer Service 2. Build Rapport 3. Exceed Expectations 4. Solve Problems Conclusion

Overview Leaders know when to disobey the rules. Learn the principles of intelligent disobedience—and how to employ it to your advantage—through a series of stories and practical tips. Syllabus Leading with Intelligent Disobedience

Overview Learn how to think and operate as a strategic human resources professional. Align your recruiting, performance management, and training strategies with your organization’s vision. Syllabus Introduction 1. Becoming a Strategic Partner 2. Developing Employees 3. Employee Engagement Conclusion

Overview Lead like a boss. Get short, actionable tips to step up your leadership game, from expert Dr. Todd Dewett. Syllabus 1. Leadership Tips

Overview Learn how to enter and organize data, create formulas and functions, build charts and PivotTables, and use other powerful Excel 2016 features. Syllabus Introduction 1. Getting Started with Excel 2. Entering Data 3. Creating Formulas and Functions 4. Formatting 5. Adjusting Worksheet Layout and Data 6. Printing 7. Charts 8. Adjusting Worksheet Views 9. …

Excel 2016 Essential Training Read More »